It is our desire to provide you an enjoyable shopping experience by providing you with a quality product and excellent customer service.
Lazy Day Dahlias reserves the right to make periodic updates to this website without prior notice.
Please take the time to review the FAQ page. You will find the answers to most of your questions about our processes.
To the best of our knowledge, our dahlias/tubers are free from dangerous pests and diseases. We obtain yearly inspections by the Oregon Dept. of Agriculture.
We guarantee your tuber to have a live eye and be true to the variety that you ordered.
Combined orders: Yes, we will do our best to combine orders. We have not completely discontinued the refund/ship credit process. However, multiple orders are now subject to a $5.00 (per order) handling fee. This fee does not apply to your first order. During the shipping refund process, we will deduct the handling fee from any shipping credit that may apply and issue you the balance.
Inspection Upon Receipt: Open your package immediately to vent and inspect your tuber(s) for condition and accuracy. If you feel the tuber is in unacceptable condition when it arrives, contact us within 7 days to discuss your concerns. Please be prepared to provide a photo of all sides of the tuber in question.
Refunds: Once our tubers ship, we do not have any control over the customer’s handling of the tubers therefore, our refund policy is limited.
We have read postings on multiple dahlia sites that suggest a significant increase in customers that do not open their packages upon arrival, store improperly prior to planting, impatiently plant too early, over water, start in small pots in the house, plant vertical rather than horizontal, and do not acclimate. This is not meant to be an insult to dahlia enthusiasts but rather an explanation of the reasons for our reconsideration of what we offer regarding refunds.
If your dahlia doesn’t sprout above ground, please let us know within five weeks after planting. Please be prepared to provide photos. Only under the conditions of this policy do we offer a choice of either a 100% refund or replacement of non-sprouting tubers. If you choose a replacement option, the tuber(s) will be sent the following growing season with either the same dahlia as originally purchased or your choice of a new variety of equal value.
We will contact you for refund or replacement options if we feel that for any reason, your variety choice is not available. This may be due to the tuber not making it through the storage period due to rot or, not producing a live eye or, has been discontinued or sold out.
Guarantees do not cover:
• Customer negligence to include (but not limited to) improper storage prior to planting, planted improperly (small pots, positioned vertical, crowns above soil, etc.), over watering, or tubers planted after used for cutting(s).
• Problems caused by animals, pests/insects, or rodents.
• Acts of Mother Nature.
• Rot after planting.
• Virus issues. For detail, visit our webpage FAQ.
• Plant performance in the following planting and/or storage seasons.
Plant heights noted with the variety description are based on averages. Heights may differ depending on the weather and soil conditions of your planting area.
If you feel you did not receive the dahlia variety you ordered, please contact us immediately so that we can replace your order at no additional charge or issue you a refund if the variety is no longer available. We will do our best to provide the dahlia variety that is true to its name and the color that you feel you ordered.
Please note that color interpretations may differ. We do our best to provide a color photo true to actual Dahlia color but sometimes may slightly vary depending on lighting or stage of blooming. We highly recommend reading the Dahlia description that we provide.
We pride ourselves on providing as much education as possible and ultimately it is our goal to ensure that you have an overall enjoyable experience. Please feel free to contact us with any questions and let us know if you are unhappy with your order for any reason.
Thank you, and happy dahlia trails.